Sales/Contract Administrator

Job Overview
We are seeking a detail-oriented and proactive Sales/Contract Administrator to join our team. The Sales/Contract Administrator must possess a strong customer-oriented attitude and have the technical and business ability to solve internal and external issues impacting the customers. He or she must be open to change and have a creative problem-solving approach to the job. This position reports to the Sales Manager. This position is responsible for managing contracts and purchases orders both internally and for all company customers.

Duties

• Prepare and provide customers with quotations, warranty details, pricing information, and ongoing support.
• Process customer purchase orders and review for accuracy, to include interface with the various customer portals/websites.
• Maintain sales orders and an accurate backlog.
• Follow contract review procedure and manage the contract review process for incoming orders.
• Communicate with buyer/planners and production managers/supervisors on new and existing requirements.
• Be able to effectively communicate with customers regarding their inquiries about delivery updates, schedules, and any overdue payments or issues.
• Provide sales and engineering information to both potential and existing customers.
• Collaborate directly with Business Unit Managers and Business Unit Team Members to discuss and address the activities and needs of the customers.
• Provide administrative support for Sales and Business Unit Team as needed.
• Provide daily updates on Booking status.
• Compile Booking data at month end, complete bookings status report and submit to management for review.
• Research historical pricing and generate COTS quotes with justified price increase for customers up to individual threshold; if above threshold, attain appropriate level of sign off per internal pricing policy.
• Prepare business case for complex RFQs above individual threshold and follow process for approval.
• Retrieve point of sale data and inventory levels from stocking distributors on a quarterly basis, comparing against invoiced quantities to determine if performance is within contract guidelines. Liaise back with key distributors to ensure Bookings and Sales are aligned with plan.
• Manage relationships and account health for assigned customers.
• Strengthen relationship and build intimacy with assigned customers account; forecast expecting Bookings and Sales; negotiate price & contract as required.

Qualifications

• Bachelor’s degree in in Engineering, Business or Accounting equivalent
• Experience in Sales or in dealing with contracts is preferred
• Entry level to two years’ experience in all phases of administrative and clerical duties, including prior customer service experience and creating/managing electronic filing systems
• Must be computer literate and have Microsoft Excel experience
• Strongly motivated, engaged, and self-driven
• Proven good judgment, organizational and problem-solving skills
• Solid written and verbal communication skills
• Attention to detail