Customer Service Representative

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. As a key member of our client services team, you will be responsible for providing top-notch support to our clients and customers. The ideal candidate will possess excellent communication skills, a strong understanding of customer service, and the ability to work in a fast-paced call center environment.

Responsibilities

• Answer and resolve customer inquiries and issues in a timely and professional manner
• Utilize computerized systems to document and track customer interactions
• Provide excellent client services by listening attentively, responding promptly, and resolving customer complaints
• Maintain accurate and detailed records of all customer interactions
• Demonstrate strong phone etiquette and communication skills
• Collaborate with other team members to ensure seamless customer service
• Identify and escalate any issues that may impact customer satisfaction or the company's reputation
• Participate in ongoing training and professional development to improve customer service skills

Qualifications

• Strong knowledge of customer service principles and practices
• Excellent communication and interpersonal skills
• Proficiency in computerized systems and the ability to quickly learn new software
• Bilingual or multilingual skills are highly desirable
• Ability to work in a fast-paced and dynamic environment
• Strong typing skills
• High school diploma or equivalent required
• Post-secondary education in a related field is an asset
• Experience in sales or sales support is an asset

Skills

• Ability to computerize tasks and maintain accurate records
• Strong typing skills
• Excellent client services and customer support skills
• Fluency in English
• Strong sales skills and ability to upsell or cross-sell products or services
• Ability to work effectively in a office environment
• Strong communication and interpersonal skills
• Proficiency in computerized systems and the ability to quickly learn new software

Education

• High school or equivalent (Required)

Experience

• Phone etiquette: 2 years (Required)
• Customer service: 5 years (Required)
• Language: English (Required)